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Frequently asked questions

How do I order Lancaster University merchandise?
Please feel free to browse the official Lancaster University products online. Once you have made your product choices, place your order online using this webshop which is linked to the Global Iris secure epayments system.
How long will it take to receive my order?
All our orders are dealt with on a daily basis so turnaround for UK delivery is usually 2-4 days, however international can take up to 28 days. At peak times such as Christmas, deliveries may take a day or 2 longer.
What payment methods do you accept?
We accept all major credit cards using the Global Iris secure online payment system i.e. Mastercard, Visa, Maestro or you can pay securely via PayPal.
My question isn't listed here - can you help me?
Please feel free to call us anytime on +44 (0)1245 382600 or email us at [email protected] with your query and we will be glad to assist you.